Elevating the Customer Experience - Centralized Customer Care

Centralized Customer Care

Sysco has an unwavering focus on listening to our customer’s needs and adapting to meet the expectations of today’s dynamic marketplace.

To ensure our customers receive a consistent and elevated experience when doing business with Sysco, we are centralizing our Customer Care operations. We have partnered with a recognized leader in customer experience called Cognizant to manage our new Customer Care Centers located within Sysco Las Vegas and Sysco Charlotte, in close coordination with the Customer Experience team at Sysco Business Services in Cypress, TX.

Our new Centralized Customer Care Model offers many benefits and features, including:

• State-of-the-art technology to better understand and resolve our customers’ business needs based on their prior experiences with Sysco;
• Extended customer care hours so that our customers can reach Sysco when they need support;
• Single point of contact for our customers to reach Sysco Customer Care.